Context, permissions, and the work that makes agents trustworthy.

Notes from the Akoonu team on giving agents CRM context they can rely on — and what goes wrong without it.

Ask Five People What "Open Deals" Means

An agent asked for open deals guesses IsClosed = false. See why business vocabulary needs to be written down once, not re-guessed per query.

Trimming an agent's results after the query leaves the model holding data the user can't see. Learn why enforcement belongs in the query itself.

Giving an agent every field makes it confidently wrong and quietly unsafe. See why curated, permission-correct context beats wider access.