ContextWorks · Semantics
Define it once. Every agent means the same thing.
Business vocabulary, definitions, and the meaning behind the fields, written down once instead of guessed per query.
Introducing ContextWorks: Your CRM Data, Agent-Ready
Curate which fields an agent sees, explain what they mean, enforce permissions per user, and deliver it to Agentforce, Claude and ChatGPT from one definition.
A Short Glossary
The terms we use for making CRM data agent-ready, defined in one place.
Four Pieces: Entities, Domains, Briefs, Skills
Entities carry the records. Briefs carry the institutional knowledge. Skills carry the procedure. Domains compose them for an agent.
What an Entity Is
Fields, order, rollups, filtered related lists, computed signals and instructions — assembled live, per user. Here's what an agent receives.
Ask Five People What "Open Deals" Means
An agent asked for open deals guesses IsClosed = false. See why business vocabulary needs to be written down once, not re-guessed per query.
Your CRM Wasn't Built for Agents to Read
Hundreds of fields, no semantics. Here's why connecting AI to Salesforce either gets refused or gives wrong answers, and what the fourth option looks like.
Your Agent Can Reach Every Field. That's the Problem.
Giving an agent every field makes it confidently wrong and quietly unsafe. See why curated, permission-correct context beats wider access.
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